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User’s Guide
Document #40182-120 Rev. A 15
TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the print server, and you
have checked the hardware and network as described in the previous
steps, then check the following (it is always a good idea to try creating a
another print queue to eliminate the possibility of setup errors):
The problem may be the result of mismatched or duplicate IP
addresses. Verify that the IP address is correctly loaded into the
TROY print server (via the self-test page or through the remote
console) and make sure that no other nodes on the network have
this address (DUPLICATE IP ADDRESSES ARE THE BIGGEST
CAUSE OF TCP/IP PRINTING PROBLEMS). If the address is
not correct, then check whether the loading procedure was properly
executed.
Also verify that the host computer and the print server are either on
the same subnet (for example, if the print server has a subnet mask
of 255.255.255.0, the host must have the same subnet mask) or that
the router is properly configured to pass data between the two
devices.
If the wrong IP address is loaded, check your network for file
servers that have DHCP, BOOTP, or rarp enabled, and make sure
that these file servers are not set up to load IP addresses into the
print server.