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Section 4 Troubleshooting / Error Messages
Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G 4-6
Trouble-
shooting by
Symptom
(cont.)
MICR characters are broken, there
are voids in characters or toner rubs
off.
Your MICR paper is out of
specification so that toner does not
adhere properly to the paper.
Faulty MICR toner cartridge.
Use of Non-TROY MICR toner
cartridge.
Printer fusing unit is faulty.
Refer to the TROY MICR paper
specifications and consult your paper
vendor to ensure you have the correct
paper (including correctly preprinted
background areas). Also, check to
ensure your paper has not altered due
to environmental conditions during
storage and handling.
Try another TROY MICR toner
cartridge. If cartridge is faulty, return
to dealer.
Try TROY MICR toner cartridge or
consult non-TROY manufacturer for
assistance.
Confirm by verifying with a non-MICR
application. Contact TROY Technical
Support for instructions.
Voids in characters in MICR line or
other text.
Transfer roller wear (check for page
count of greater than 100,000).
Replace transfer roller.
MICR character spacing and
positioning is not correct.
Error in typing MICR line information.
Software placement of characters is
incorrect.
Re-enter correct data. (Do not forget
to enter the correct number of spaces
where required.) If using TROY MICR
fonts in Windows, ensure the point size
is set to 12 pt.
Consult your software dealer, or
consider purchasing the TROY MICR
Secure DIMM, which includes the
ExPT feature that allows you to
reposition the MICR line using the
printer control panel.