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6. FAQS
To see the latest FAQs, go to the Store’n’Go Professional website www.verbatim-europe.com.
A few of these FAQs are listed below.
Q: How do I check which version of V-Safe I’m using?
A: The simplest way is to right click the V-Safe icon on your Store’n’Go Professional, and then click Properties and Version.
Q: How do I upgrade V-Safe to the newest version?
A: Download the zipped file from the web (www.verbatim-europe.com) to your desktop, unzip it and copy the .exe file to your
Store’n’Go Professional. Launch it from your Store’n’Go Professional by double-clicking V-Safe. Do not use the shortcut you may
have created on your desktop or the quick launch bar, since this will launch the old version.
Q: I would like to secure all the data on my Store’n’Go Professional. Why am I limited to a maximum Privacy Zone of 90%?
A: Your Store’n’Go Professional needs space to store V-Safe, as well as information about your Store’n’Go Professional. 10% of your
Store’n’Go Professional is kept free to save space for upgrades and future applications without hindering V-Safe operation.
Q: How do I know if I'm working in my Privacy Zone or in the Public Zone?
A: If you're working in Windows 2000 or 98 SE, the V-Safe icon is displayed with a red lock inside it when you’re in your Privacy Zone.
If you're working in Windows 98, 2000, Me or XP, the background color in your root file folder or in your Store’n’Go Professional
icon is orange when you’re in your Privacy Zone. (This visual indication is not seen if you have selected a classic folder view on
your computer.)
Q: How do I switch between the Public Zone and my Privacy Zone?
A: Launch V-Safe from your desktop, Store’n’Go Professional or the quick launch bar. If you see a prompt asking for your password,
this means that you are currently in the Public Zone. To switch to your Privacy Zone, enter your password and click OK. If you see
a pop-up window with a prompt asking you for logout confirmation from your Privacy Zone, this means that you're working in your
Privacy Zone. To switch, click OK.
To remain logged in to your Privacy Zone, click Cancel.
Q: I accidentally deleted V-Safe from my Store’n’Go Professional. How can I access data in my Privacy Zone?
A: Download a new copy of V-Safe from the web (www.verbatim-europe.com) to your Store’n’Go Professional. The Privacy Zone that
you designated previously will be accessible.
Q: Can I use more than one Store’n’Go Professional with V-Safe simultaneously?
A: No.
Q: Why can I use V-Safe only on certain computers?
A: You can only use V-Safe on computers for which you have administrative privileges.
Q: Is there an alternate way to format both the Public and Private Zones on my Store’n’Go Professional if V-Safe formatting fails?
A: Yes. Use the OS format utility. Then copy V-Safe and you’re ready to use it.
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