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Troubleshooting
Link LED is solid but I cannot connect to the Internet.
If you have a signal but can’t get online or obtain an IP address,
the problem may be that there is a mismatch between the
encryption key settings in your computer and
wireless router
.
Check the WEP key settings to see if they match. The key is
case-sensitive and the spelling on each computer and wireless
router must be exactly the same in order for the Card to connect
to the router. For more information about encryption, please see
the “Securing your Wi-Fi
Network” section of this User Manual.
If issues persist even at close range, please contact Verizon
Technical Support at 888-604-5880.
Data transfer is sometimes slow.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors
that will cause signal degradation (metal is generally the worst
culprit) are obstructions such as walls and metal appliances. As
a result, the typical indoor range of your wireless devices will be
between 100 to 200 feet. Note also that connection speed may
decrease as you move farther from the wireless router. In order
to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, to five to 10 feet
away from the wireless router. Please see the section titled
“Placement of your Wireless Networking Hardware for Optimal
Performance” in this manual.
If issues persist even at close range, please contact Verizon
Technical Support
at 888-604-5880.
Signal strength is poor.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors that
will cause signal degradation (metal is generally the worst culprit)
are obstructions such as walls and metal appliances. As a result,
the typical indoor range of your wireless devices will be between
100 to 200 feet. Note also that connection speed may decrease
as you move farther from the wireless router. Please see the
section titled “Placement of your Wireless Networking Hardware
for Optimal Performance” in this manual.