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ViewSonic Wireless PCI Adapter 13
Troubleshooting
For the fastest solution to an installation problem, please refer to the
solutions below before contacting ViewSonic Customer Support for
assistance.
The setup wizard does not launch after I insert the Networking
Companion CD.
• If the CD does not auto-start, right-click Start, select Explore, double-
click the CD-ROM icon, then double-click the Setup icon.
• If the CD still does not respond, try inserting another CD to make sure
that the CD-ROM drive is functioning properly.
My PC does not recognize the Wireless PCI Adapter after installing it.
• Check the distance to your router or gateway. It should be within 100 feet
of your computer.
• Uninstall the WPCI-100 driver software, restart your PC, then repeat the
installation and wireless configuration steps listed in Chapter 2.
My Wireless PCI Adapter disconnects soon after connecting.
For Windows XP only:
Try disabling 802.1x authentication:
1. Click Start, select Connect To, select Show all Connections, then
double-click the name of your wireless network.
2. On the General tab, click Properties.
3. Click the Wireless Networks tab.
4. Under Preferred Networks, click Network Name (SSID).
5. Click the Authentication tab, un-check the Enable IEEE 802.1X for this
network (if it is selected). If you can not select this check box, then you
are not using 802.1x authentication.