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GUARANTEE EXCLUSIONS
Except as specified below, the guarantee covers all defects in material or workmanship of the projector. The following
are not covered by the guarantee:
1. Any product, on which the serial number has been defaced, modified or removed.
2. Any Product if the defects or failures result from any cause other than fair wear and tear or NEC's neglect or fault,
including, without limitation:
a) accident, shipping, neglect, misuse, abuse or other default of or by the Customer, its employees or agents or any
third party;
b) failure or fluctuation of electrical power, electrical circuitry, air conditioning, humidity control or other environmen-
tal conditions;
c) abnormal operating conditions including smoke (e.g. cigarette smoke) and dust or any other failure to comply
with the detailed instructions within the users manual;
d) any act of God, fire, flood, war, act of violence or any similar occurrence;
e) any fault in the attachments or associated products or components (whether or not supplied by NEC or its
agents) which do not form part of the Product covered by this Guarantee;
f) Any attempt by any person other than NEC personnel or any person authorized by NEC to adjust, modify, repair,
install or service the Product.
3. Any accessories such as cartons, carrying cases, batteries used in connection with the product.
4. Lamps used in Projectors have a limited life. Therefore the guarantee period is limited to six (6) months from date of
purchase under normal operating conditions defined below. Users exceeding this usage will be limited to a 1,000
hours guarantee period.
5. Pixel defects are inherent with Projector Technology, any product displaying such errors would be judged in accor-
dance with NEC Specifications. NEC Offices and authorised Distributors as terms of reference for any claims hold
these specifications.
6. Use of the product beyond normal operating conditions. Normal operating conditions are defined as product use not
in excess of 8 hours per day and 240 days per year.
Should any of the above (sections 1 to 6) apply NEC reserves the right to raise any relevant charges to the customer.
RESPONSE TIMES
Response times commence when the Customer telephones the local NEC Helpdesk to make a claim under this Guarantee
and are calculated by reference to NEC's standard service hours (being the hours between 9.00 a.m. and 5.00 p.m. each day
excluding Saturdays, Sundays and any relevant public holidays).
MAKING A CLAIM
1. Before making a claim under this Guarantee, the Customer should first refer to the "troubleshooting/support" section
of the User's Manual to see if the problem can be resolved from there.
2. If the problem persists, the Customer should contact the local NEC Helpdesk for assistance and be prepared to
provide the following information:
a) Product name and NEC serial number;
b) Projector Usage and lamp usage hours (where possible);
c) Description of the problem;
d) Collection address and contact details;
e) Date and place of purchase;
f) The service required.
3. Upon diagnosis of the defect or failure, NEC or its agents will validate the Guarantee claim, issue the Customer with
an authorization for repair ("AFR") number and make arrangements to carry out the service chosen by the Cus-
tomer. The Customer must ensure that the Product is available for collection (for DOA the products must be com-
plete with cables and mains adapter, prior to being pre-boxed or packed). Failure to ensure that NEC’s property is
available for return will result in the customer being liable for the replacement unit cost.
4. A flight case or packaging will be provided by NEC upon request for on-site service, if not the customer will ensure
that the defective unit will be correctly boxed and marked fragile packaging. Loss or consequent damage caused by
inadequate packaging is the liability of the customer.