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975-0123-01-01 Rev A
25
Return Procedure
1. Package the unit safely, preferably using the original box and packing
materials. Please ensure that your product is shipped fully insured in the
original packaging or equivalent. This warranty will not apply where the
product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology, Inc. clearly
marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are
not acceptable.
• A contact telephone number where you can be reached during work
hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer
service representative.
If you are returning a product from outside of the USA or Canada In
addition to the above, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center
(ASC) A Xantrex return material authorization (RMA) number is not required.
However, you must contact the ASC prior to returning the product or presenting
the unit to verify any return procedures that may apply to that particular facility.