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S
OLVING
P
ROBLEMS
6.5
6
The paper
keeps
jamming.
There is too much
paper in the paper
tray.
Remove excess paper from the tray.
If printing on special materials, use the
manual feeder.
An incorrect type of
paper is being used.
Use only paper that meets the
specifications required by the printer.
An incorrect output
method is being used.
Special print materials, such as thick
paper, should not be printed using the top
output tray (face-down). Use the rear
output tray (face-up) instead.
There may be debris
inside the machine.
Open the front cover and remove the
debris.
The printer
prints, but the
text is wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and printer to another
computer and try a print job that you
know works. Finally, try a new printer
cable.
The wrong printer
driver was selected.
Check the application’s printer selection
menu to ensure that your printer is
selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
Pages print,
but are blank.
The toner cartridge is
defective or out of
toner.
Redistribute the toner, if necessary. See
page 5.3.
If necessary, replace the toner cartridge.
The file may have
blank pages.
Check the file to ensure it does not
contain blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service representative.
Problem Possible Cause Solution