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PHASER 8860 / 8860MFP EVALUATOR GUIDE
SUPPORT AND ADDITIONAL INFORMATION
SOURCES
UNRIVALLED SERVICE AND SUPPORT
Behind every Xerox product is a large network of customer support
that’s unrivalled in the industry and available when you need it.
Xerox service professionals use leading-edge technologies to keep
you up and running. They’re even linked to the engineers who
designed your product, so you can be confident when you choose
Xerox. And Genuine XEROX
®
supplies are always
readily available.
XEROX OFFICE SERVICES SUPPORT
Asset Management Services
• Asset Optimisation and Tracking — Process and tools to
optimise an enterprise’s office output infrastructure and
reduce overall costs
• Break-Fix Management — Single point of ownership and
management for break-fix service for all brands of office
output devices
• Supplies Management — Process and tools to procure,
monitor and replenish all document-related supplies
proactively
Imaging and Output Management Services
• Output Management — Single point of management
of office output from all output devices, regardless of
manufacturer
• Image Capture and Workflow — Cost-efficient solutions for
capturing, managing, retrieving and distributing information
into digital repositories
Support Services
• Technology Procurement and Deployment — A creative
and flexible end-to-end print/computer product acquisition
solution that uses a single-point-of-contact model while
lowering the total cost of acquisition
• Help Desk Services — A broad range of enterprise services
managed through a centralised single point of contact and
delivered through an on-site or off-site model
• End User Services — Microsoft software implementation,
IT project consulting, and customer education
Access Managed Services
• Student and Library Patron Access — Custom designed and
implemented customer-managed solutions for student and
library patron print access management
ADDITIONAL INFORMATION SOURCES
What’s in the box:
• Printer/MFP pre-loaded with one stick of each colour
• Solid Ink Rainbow Pack (one stick of each colour)
• Documentation and Software:
– Software and documentation CD
– Setup and Quick Reference Guide
– Registration Card
– Support and Warranty Information
• Power Cord
• Telephone Cord
• Warranty
Phaser 8860/Phaser 8860MFP Front Panel:
• The front panel offers tools and information pages to
help with machine setup, feature selections, operational
problems, media feed and supply issues.
On the web:
Visit www.xerox.com/office for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the same
troubleshooting Knowledge Base used by Xerox Customer
Support staff to provide the latest technical information
on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting