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14 Xerox Phaser 3600 Evaluator Guide
Support and Additional Information Sources
Unrivaled Service
and Support
Behind every Xerox product is a large net-
work of customer support that’s unrivaled
in the industry and available when you
need it. Xerox service professionals use
leading-edge technologies to keep you up
and running. They’re even linked to the
engineers who designed your product, so
you can be confident when you choose
Xerox. And Genuine XEROX
®
supplies are
always readily available.
Total Satisfaction Guaranteed —
You Decide When You’re Satisfied
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser device that
has been continuously maintained by
Xerox or its authorized representatives
under a Xerox express warranty or Xerox
maintenance agreement. You decide when
you’re satisfied.
Xerox Office Services Support
Asset Management Services
Asset Optimization and Tracking
— Process and tools to optimize an
enterprise’s office output infrastructure
and reduce
Overall costs
Break-Fix Management — Single point
of ownership and management for
break-fix service for all brands of office
output devices
Supplies Management — Process and
tools to procure, monitor and replen-
ish all document-related supplies
proactively
Imaging and Output Management
Services
Output Management — Single point
of management of office output
from all output devices, regardless
of manufacturer
Image Capture and Workflow — Cost-
efficient solutions for capturing, manag-
ing, retrieving and distributing informa-
tion into digital repositories
Support Services
Technology Procurement and
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
Help Desk Services — A broad range
of enterprise services managed
through a centralized single point
of contact and delivered through an
on-site or off-site model
End User Services — Microsoft software
implementation, IT project consulting,
and customer education
Access Managed Services
Student and Library Patron Access
— Custom designed and implemented
customer-managed solutions for
student and library patron print
access management
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Additional Information
Sources
What’s in the box:
Phaser 3600 printer
Print cartridge (7,000 print capacity)
World kit (includes Software and
documentation CD, Registration card,
Warranty booklet)
Power Cord
Phaser 3600 Front Panel:
The front panel offers tools and infor-
mation pages to help with machine
setup, feature selections, operational
problems, media feed and supply issues.
On the Web
Visit www.xerox.com/office for:
Product, supplies and support
information
Downloading drivers
Finding your local Xerox sales
representative
Online documentation
Visit www.xerox.com/office/support for:
Support and service information,
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
Application issues
Errors
Print-quality issues
Troubleshooting
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