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Doc# 27-0004UM Issued 10/00 Rev 1.2 04/02/02
25
Warranty
How long does it take?
Are there any extra costs?
What about classified data?
Your equipment should be returned to
you within 30 days of its receipt at the
factory. In many cases it will be less
(our goal is to have your equipment on
its way back within 5 days). However,
if the damaged equipment has to be
serviced by the original manufacturer
(Seagate, NEC, for example), it may
take longer.
The only per incident cost you will
incur is Freight In to return the
equipment to the factory. Your
standard warranty covers all of the
costs associated with the repair and
the return shipment of the covered
equipment.
DO NOT send any data storage
equipment that contains classified
material. Remove the inner disks of
any drive with classified information.
Send only the outer casing of the disk
drive. There will be a replacement
charge for classified drives even if the
drive is still under warranty.