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Appendix A - Troubleshooting
Problem Solution or Reason
POWER indicator does not
light GREEN when power
switch is turned to ON (1)
position.
1. Check power connections from A.C.
outlet to power supply to printer.
POWER indicator lights
GREEN, but printer will not
print.
1. Check interface cable connections from
computer to printer.
Printer appears to be
working (media is being fed
out), but nothing is printed.
1. Verify that the labels are the correct
type (direct thermal).
2. Check that the roll is loaded with the di
-
rect thermal side facing up.
3. Clean the print head with cleaning pen.
4. For TLP models, check that the ribbon is
properly installed.
Printing is faded or poor
quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
Prints only partial label or
skips a label.
1. Perform AutoSense gap sensor
adjustment on page 13.
2. Label caught on print head.
3. Print head is not properly latched.
4. Possible software problem. Check the
printer memory configuration. Refer to
the EPL2 Programming manual.
Printing stops and POWER
indicator lights ORANGE or
RED.
1. Perform AutoSense gap sensor adjust
-
ment on page 13.
2. Possible problem with label stock. Use
only approved labels and tags.
3. Possible label jam.
4. Insufficient memory for label size. Check
the printer memory configuration.
5. Possible software problem. Refer to the
EPL2 Programming manual.
980344-001 Rev.A 21