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Zebra XiIII-Series User’s Guide 79
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Problem Solution
The ribbon is not loaded correctly. Load the ribbon correctly. See “Ribbon Loading” on
page 38.
The darkness setting is incorrect. Set the darkness to the lowest possible setting for good
print quality. See “DARKNESS” on page 44.
Incorrect printhead pressure or balance.
Set the pressure to the minimum required for good print
quality. See “Printhead Pressure Adjustment” on page 74.
The media is not feeding correctly. It is
“walking” from side to side.
Make sure that the media guide and media supply guide
touch the edge of the media.
Problem Solution
The communication parameters are
incorrect.
Check the printer driver or software communications
settings (if applicable).
Check the printer host port setting via the front panel (see
page 51). Select the port that matches the one being used
by the host.
Ensure you are using the correct communication cable.
See page 22 for the requirements.
Via the front panel, check the protocol setting. It should be
set to “none.” See page 52.
Ensure that the correct driver is being used, if applicable.