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PROBLEM CORRECTIVE ACTION
The PWR/SYS LEDs
are off.
Make sure the Prestige’s power adaptor is connected to the Prestige and plugged into an appropriate
power source. Check that the Prestige and the power source are both turned on.
Turn the Prestige off and on. If the error persists, you may have a hardware problem. In this case,
you should contact your vendor.
The LAN LED won’t
turn on.
Check the cable connection to the Prestige LAN port.
Make sure your computer network card is working properly.
The DSL LED is off.
Check the connection between the Prestige DSL port and the wall jack.
I cannot access the
SMT menu.
The default SMT password is “1234”. If you have changed the password and have now forgotten it,
you will need to reset the Prestige or upload the default configuration file (see User’s Guide).
Check that your computer IP address and the Prestige IP address are on the same subnet. I cannot access the
web configurator.
If you changed the Prestige default LAN IP address then enter the new one as the URL.
Make sure you enter the correct user name and password. The default user name is “admin” and the
default password is “1234”. If you forgot your password, you have to reset the Prestige. See the
User’s Guide.
I cannot ping any
computer on the LAN.
If the 10/100M LAN LED is off, check the cables between the Prestige and your computer or hub.
Check the TCP/IP configuration on your computer. Make sure that the IP address and the subnet
mask of the Prestige and the computers are on the same subnet.
I cannot access the
Internet.
Make sure the Prestige is turned on and connected to the network.
If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone wall jack.
Make sure you entered your user name correctly. Your user name may be case-sensitive.