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BPS-120 User’s Guide
5
5. Customer Support
When you contact your customer support representative please have the following
information ready:
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
SUPPORT E-MAIL TELEPHONE
1
WEB SITE METHOD
LOCATION
SALES E-MAIL FAX
1
FTP SITE
REGULAR MAIL
support@zyxel.com.tw +886-3-578-
3942
www.zyxel.com
www.europe.zyxel.com
ftp.zyxel.com
WORLDWIDE
sales@zyxel.com.tw
+886-3-578-
2439
ftp.europe.zyxel.com
ZyXEL Communications
Corp.
6 Innovation Road II
Science Park
Hsinchu 300
Taiwan
support@zyxel.com +1-800-255-
4101
+1-714-632-
0882
www.us.zyxel.com NORTH
AMERICA
sales@zyxel.com
+1-714-632-
0858
ftp.us.zyxel.com
ZyXEL Communications
Inc.
1130 N. Miller St.
Anaheim
CA 92806-2001
U.S.A.
support@zyxel.de +49-2405-
6909-0
www.zyxel.de GERMANY
sales@zyxel.de
+49-2405-
6909-99
ZyXEL Deutschland
GmbH. Adenauerstr.
20/A2 D-52146
Wuerselen
Germany
+33 (0)4 72 52
97 97
FRANCE info@zyxel.fr
+33 (0)4 72 52
19 20
www.zyxel.fr
ZyXEL France
1 rue des Vergers
Bat. 1 / C
69760 Limonest
France
support@zyxel.es +34 902 195
420
SPAIN
sales@zyxel.es
+34 913 005
345
www.zyxel.es
ZyXEL Communications
Alejandro Villegas 33
1º, 28043 Madrid
Spain
1
“+” is the (prefix) number you enter to make an international telephone call.