110 Troubleshooting
Colors Are Uneven or Streaked
The Printing Result Not Satisfactory When Copying
If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 107.
Printing on thick paper. Selecting the Prevent paper abrasion setting will widen the clearance between
the Print Head and the loaded paper. If you notice abrasion even with the media
type set correctly to match the loaded paper, set the machine to prevent paper
abrasion by using the Operation Panel on the machine or the printer driver.
* Deactivate the Prevent paper abrasion setting once printing is complete. If
not, this setting remains enabled for all subsequent print jobs.
z Setting with the Operation Panel on the machine
Press the Menu button, select Maintenance/settings, Device settings,
Print settings, and set Prevent paper abrasion to ON. For details, refer to
“Changing the Machine Settings” in the User’s Guide on-screen manual.
z Setting with the printer driver
Refer to “Print Results Not Satisfactory” in the User’s Guide on-screen
manual.
Printing graphics with the intensity
setting set too high.
Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, see “Setting Items” on page 22 and reduce the intensity setting.
Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.
Printing beyond the recommended
printing area.
If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the User’s
Guide on-screen manual.
Cause Action
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 86 and
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 91 to perform Print Head Alignment.
Cause Action
The original document is not loaded
correctly.
Check that the original is loaded correctly on the Platen Glass or the ADF.
See “Loading Original Documents” on page 6.
The original document is loaded with
the wrong side facing upwards.
When loading the original on the Platen Glass, the side to be copied should be
face down.
When loading in the ADF, the side to be copied should be face up.
The original document is a printout
from this machine.
Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital
camera, memory card, or your computer.
The Platen Glass, the inner side of the
Document Cover, or the ADF is dirty.
Clean the Platen Glass, the inner side of the Document Cover, and the ADF.
See “Cleaning Your Machine” on page 94.
Cause Action
