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User Guide for the Cisco Network Analysis Module Traffic Analyzer, 4.1
OL-19530-02
APPENDIX
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Troubleshooting
This appendix addresses some common issues you might encounter while using NAM Traffic Analyzer
5.0.
It contains the following sections:
• General NAM Issues, page A-1
• Error Messages, page A-2
• Packet Drops, page A-2
• NAM Not Responding, page A-2
• NAM Behavior, page A-3
• WAAS Troubleshooting, page A-3
General NAM Issues
Q.
What information should I collect and what else should I do when the NAM is not responding?
A.
Determine the answers to the following questions and gather the following information:
• Does session from the switch/router CLI work?
• Does ping over EOBC (127 subnet) work?
• Does ping to the management IP address work?
• Collect output of show tech-support command from both the NAM and the switch or router.
• Collect core files.
• Check if NAM is seated correctly in chassis
• Reset NAM
• Reset into maintenance image or helper
• Clear the configuration
• Reinstall the application image (possibly with the repartition option --install)
