See the software documentation— Many software manufacturers maintain websites
with information that may help you solve the problem. Ensure that you properly installed
and configured the program. Reinstall the program if necessary.
A program stops responding
End the task
1. Press .
2. If necessary, click Task Manager.
3. Select the program that is no longer responding.
4. Click End Task.
5. If the computer still does not respond, restart the computer by pressing the power
button until the computer turns off. Press the power button again to restart the
computer.
A solid blue screen appears
Turn the computer off— If the computer does not respond to a keystroke or a proper
shutdown, press the power button until the computer turns off. Press the power button
again to restart the computer. The solid blue screen appears because you were not able to
perform a proper Windows® shutdown. ScanDisk automatically runs during the start-up
process. Follow the instructions on the screen.
Error messages appear
Review "Error Messages"— Look up the message and take the appropriate action. See
the software documentation.
E-Mail Problems
Ensure that you are connected to the Internet— With the Outlook Express e-mail
program open, click File. If Work Offline has a check next to it, click the check to
remove it and connect to the Internet.
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