Troubleshooting 129
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s
manufacturer.
C
HECK THE PRINTER DOCUMENTATION — See the printer documentation for setup
and troubleshooting information.
E
NSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
V
ERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
View installed
printers or fax printers
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
→
Ports
. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the
following port(s):
setting is
USB
.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Printer
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click
Ports
.
4
Adjust the settings, as needed.
REINSTALL THE PRINTER DRIVER — See the printer documentation for information on
reinstalling the printer driver.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
book.book Page 129 Wednesday, August 13, 2008 12:12 PM
