Solving Problems 55
Lockups and Software Problems
CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.
RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"
on page 72.
CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 65.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
E
LECTRICAL OUTLET
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off, and then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
DIM_book.book Page 55 Monday, October 15, 2007 11:04 AM
