88 Managing switches
Downloading a support file
The Download Support File option assembles all log files and switch memory data into a core dump file
(dump_support.tgz). This file can be sent to technical support personnel for troubleshooting switch
problems. The menu option is not accessible (displayed) for switches that don't support the download
support file function.
To create a support file, perform the following procedure:
1. Open the faceplate display.
2. Select Switch > Download Support File.
3. Click Browse to define a location for the support file or enter the path in the text field in the Download
Support File dialog.
4. Click Start to begin the process of creating and downloading the support file to your workstation.
Observe the status in the Status area.
5. Click Close to close the Download Support File dialog after the support file is saved to your
workstation.
Installing Product Feature Enablement (PFE) keys
A Product Feature Enablement (PFE) key is a password that you can purchase from your switch distributor
or authorized reseller to enable particular features in your switch. The SANtegrity Enhanced PFE key
enables device security on the switch.
NOTE: To obtain the McDATA 4Gb SAN Switch serial number and Product Feature Enablement key,
follow the step-by-step instructions on the "firmware feature entitlement request certificate" for the PFE key.
One of the license key retrieval options is via the web: www.webkey.external.hp.com.
To install a PFE key, perform the following procedure:
1. Add a fabric with the IP address of the switch on which you want to install the PFE key.
2. Open the faceplate display of the switch on which you want to install the PFE key.
NTP Server IP Address 10.0.0.254
Contact Undefined
Location Undefined
Trap Enabled False
Trap Port 162
Trap Address Trap 1: 10.0.0.254; Traps 2-5: 0.0.0.0
Trap Community Public
Read Community Public
Write Community Private
Port State Online
Port Speed Auto for external ports (0, 9)
2-Gbps for internal ports (1–8)
Port Type External ports are GL_Ports
Internal ports are FL_Ports
Table 17 Factory default configuration settings (continued)
Setting Value
