Symptom Possible solution
Software program
and hardware driver
reinstallation
If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by
using HP Recovery Manager (select models only).
NOTE: Do not use HP Recovery Manager to reinstall software programs that came on CDs or DVDs included in
the computer box. Reinstall these programs directly from the CDs or DVDs.
Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the
original source (for example, discs or the Internet). Or confirm that the program is in the list of programs you can
reinstall from HP Recovery Manager (see the steps directly below).
NOTE: Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
To check the list of installable programs or to reinstall a program in HP Recovery Manager:
1. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to
allow the program to continue.
2. Select Drivers and Applications Reinstall. A list of programs opens. Check to see whether your program is
listed.
To uninstall a program:
1. Close all software programs and folders.
2. From the Start screen, type control panel, and then select Control Panel.
3. Under Programs, select Uninstall a program.
4. Select the program you want to remove, and then select Uninstall.
12 Chapter 4 Troubleshooting
