Chapter 4 Diagnostics and Troubleshooting 55
Troubleshooting Common Problems
This section includes information on troubleshooting common autoloader
problems. If these procedures fail, contact your service representative for
further assistance.
Table 4 Troubleshooting Table
Problem Solution
Power
Autoloader does not power
on.
■ Check all power cord connections.
■ Make sure the power switch on the front panel is in the ON
position.
■ Make sure there is power to the outlet. Try another working
outlet.
■ Try a known good power cord.
■ Contact your service representative.
No display messages appear. ■ Make sure the power cord is connected.
■ Make sure the power switch is on.
■ Power cycle the autoloader.
■ Download autoloader firmware.
■ Contact your service representative.
Tape movement
Tape stuck in storage slot. ■ See Removing Stuck Cartridges on page 62.
