Pitney Bowes Inc. DM125 Manual

A SERVICE OF

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11-4

11 • Troubleshooting

SV62276Rev.A

i

NOTE: See Chapter12,SuppliesandOptionsfor part numbers for

replacement brushes and E-Z Seal® solution. See page v for con-

tact information.

Moistening Problems (envelopes don't seal)

Symptom Solution

Incorrectfeeding Make sure you slide the envelope flap under

the blue edge of the feed deck. If you don't, the

moistener can't wet the flap.

Lowsealantlevel Check the sight glass on the left side of the

moistener tank. If the sealant level is low, add

E-Z Seal® solution until it reaches the bottom of

the fill hole. See the instructions in Chapter10,

Maintenance.

Drymoistenerbrush Try wetting the moistener brush. If the brush drys

out quickly, replace the moistener wick as ex-

plained in

Chapter10,Maintenance.

Dirtymoistenerbrush Remove the moistener brush. Clean it in plain

water and rinse thoroughly (see Chapter10,

Maintenance)

Wornmoistenerbrush Replace the moistener brush (see Chapter10,

Maintenance)

Problems Connecting to the Data Center or Refilling

Postage via PC

See "Troubleshooting" in AppendixA-PCMeterConnect™.