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14
Troubleshooting
6
 Testyourcablestoensuretheyareworkingproperly.Forexample,
connectyourHDMIcablesbetweenasourceandmonitorthatyou
knowworkstoseeifthecableisfunctioning.ForCat5e/6cable,
connectitbetweenacomputerandanetworktoverifythatit
establishesanetworkconnection.
7
 Doyouhaveanypatchpanelsorotherdevicesinbetweenthe
transmitter,repeater,andreceiverunits?TrippLite’sHDMIoverCat5
extenderproductsweredesignedtobeconnecteddirectlyfromthe
transmittertotherepeaterand/orreceiverviaUTPcable.Themore
connectionpointsthatareinbetweenthesourceandtheremote
monitor,themorelikelyitwillbethatsignaldegradationwilloccur,
causing poor performance. If you have a patch panel or other device
inbetween,itshouldberemovedfromtheinstallation.
8
 Checkyourcablingforanydamagesthatmayhaveoccurredduring
installation.Ifacableconnectorisloosenedfrompullingthrough
ceilings/walls,orthecablejacketisdamagedcausingthewiringtobe
exposed,youwillnotbeabletoachievemaximumperformance.
9
 Arethetransmitter,repeater,and/orreceiverlocatedinanareathat
exposesthemtohighertemperatures?Iftheproductisoverheated,it
will not function properly.
10
 IfyouarehavingtroublegettingyourTerminalEmulationSoftwareto
recognizetheswitch,youmayneedtoshutdownyourinstallationand
startfromthebeginning.The3.5mmtoDB9adaptercablemustbe
connectedrst;otherwisetheswitchwillnotberecognized.
11
 IfyourarestillhavingtroublegettingyourTerminalEmulation
Softwaretorecognizetheswitch,checktomakesurethatyourserial
settings are set according to the instructions in the RS232 Serial
Control section of this manual.
13-11-140 93-32BB.indd 14 11/19/2013 4:57:43 PM