Troubleshooting
Xerox
®
WorkCentre
®
6655 Color Multifunction Printer 195
User Guide
Automatic 2-Sided Printing Problems
Probable Causes Solutions
Unsupported or incorrect paper.
Ensure that you are using a supported paper size and weight for
2-sided printing. Envelopes and labels cannot be used for 2-sided
printing. For details, see Supported Standard Types and Weights for
Automatic 2-Sided Printing on page 55 and Supported Standard
Paper Sizes for Automatic 2-Sided Printing on page 54.
Incorrect setting.
In the print driver Properties, select 2-Sided Print on the
Paper/Output tab.
Printer Makes Unusual Noises
Probable Causes Solutions
There is an obstruction or debris inside the
printer.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.
Paper Tray Fails to Close
Probable Causes Solutions
The paper tray does not close fully.
• The paper tray lift plate is not locked down. Push down on the
paper stack at the back of the tray until it locks down.
• If the tray is extended for legal size paper, the tray protrudes
when it is inserted into the printer.
• Some debris or an object is blocking the tray.
• Adjust the paper guides in the tray to match the size of the
paper.
Condensation Has Formed Inside the Printer
Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is
located in a warm room. Condensation can form in a printer after it has been sitting in a cold room that
is heated quickly.
Probable Causes Solutions
The printer has been sitting in a cold room.
• Allow the printer to acclimate for several hours before operation.
• Allow the printer to operate for several hours at room
temperature.
The relative humidity of the room is too high.
• Reduce the humidity in the room.
• Move the printer to a location where the temperature and
relative humidity are within the operating specifications.
