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38 56K Voice Faxmodem Internal - User’s Guide
PROBLEM: If Plug and Play does not detect your modem.
You have installed the modem and Windows has restarted,
but you see only your normal desktop. You do not see any
screens indicating new hardware has been detected.
POSSIBLE SOLUTION
The Plug and Play installation was not successful. Try the following:
1. Click Windows 95 Start and click Shut Down. When asked if you
wish to shut down your computer, click Yes. When Windows 95
indicates that it is safe to turn off your computer, turn it off and wait 15
seconds. Then turn the computer back on. Windows 95 may detect
your modem upon this restart, even if it did not detect the modem
during the initial installation. If you see screens indicating that new
hardware has been detected by Windows 95, follow the on-screen
instruction to install the modem. If you do not see the new hardware
screens, continue with step 2 below.
2. Click Windows 95 Start, point to Settings, and click Control Panel.
Double-click the System icon and then click the Device Manager tab
on the “System Properties” screen. Look for “Other Devices” or
“Unknown Devices” in the list that appears. If you do not see either of
these options in the list, please contact our technical support
department. If you do see one of these options, double-click the
option. If the description that appears matches the modem you are
trying to install, click Remove. Click OK when Windows asks if you
wish to remove the device. Next, restart the computer and continue
with the on-screen instructions. If the computer does not detect the
modem after this second restart, please contact our technical support
department.