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30 APPENDIX A: TECHNICAL SUPPORT
Support from Your Network Supplier
If additional assistance is required, contact your network
supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services,
including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including
revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the
following section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com
online technical resources or from your network supplier,
3Com offers technical telephone support services. To find
out more about your support options, please call the 3Com
technical telephone support phone number at the location
nearest you.
When you contact 3Com for assistance, have the following
information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including
revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
Below is a list of worldwide technical telephone support
numbers: