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20 CHAPTER 2: DOCUMENTATION AND INCLUDED SERVICES
Included Services The purchase of this Switch 4005 includes the following services:
■ Telephone Support
■ 3Com Web and Bulletin Board Services
■ Software Bug Fix Releases
These services are not part of the product warranty. 3Com reserves the
right to modify or cancel these included services at any time without
advance notice. These services are not available where prohibited or
restricted by law.
Telephone Support Telephone technical support, with coverage for basic troubleshooting
only, is provided for 90 days from the date of purchase, on a commercially
reasonable efforts basis. Telephone support is available from 3Com only if
you purchased this product directly from 3Com, or if the your reseller is
unable to provide telephone support.
For 3Com technical support contact numbers around the world, see the
Technical Support appendix in the Switch 4005 Installation and
Maintenance Guide or Switch 4005 Software Configuration Guide, or
visit the 3Com Web site.
3Com Web Site and
Bulletin Board
Services
Information from the 3Com Web site or bulletin board services around
the world is available at no charge. These resources provide electronic
manuals, technical tips, and other information about 3Com products.
From the 3Com Web site, you can search the 3Com Knowledgebase for
information on particular problems or questions.
If you have a technical support case open with 3Com, you can access the
latest information about your case from the 3Com Web site.
Software Bug Fix
Releases
Access to bug fix releases of the version of software purchased and
registered by original Customer, as available and posted on 3Com.com;
some restrictions may apply.
CAUTION: When you download software, 3Com strongly recommends
that you also download the corresponding Release Notes or Read-Me
documentation that accompanies it. If no documentation exists for the
release, contact 3Com technical support before you install the software.