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22 CHAPTER 5: HELP AND SUPPORT
3ComFacts Automated Fax Service
The 3ComFacts automated fax service provides technical
articles, diagrams, and troubleshooting instructions on
3Com products. Use a touch-tone telephone and dial
1 408 727-7021 to connect.
Support from Your Network Supplier and 3Com
Many suppliers are authorized 3Com service partners who
are qualified to provide a variety of services, including
network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including
revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if
applicable
If you are unable to obtain assistance from the 3Com
online technical resources or from your network supplier,
3Com offers technical telephone support services. To
contact 3Com from North America, dial 1 800 NET 3Com
(1 800 638-3266). Have product information ready as
described above.
Refer to on-line help for information on international
customer support.
Returning Products for Repair
Before you send a product directly to 3Com for repair, you
must first obtain a Return Materials Authorization (RMA)
number. Products sent to 3Com without RMA numbers will
be returned to the sender unopened, at the sender’s expense.
To obtain an RMA number, call 1 800 NET 3Com
(1 800 638-3266) or send a fax to 1 408 326-7120.