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Requesting service
Before you call
Before you call 3M Service, have the following information available:
Have the Handheld near the phone.
Write down the Handheld’s serial number (located on the bottom of the
Handheld).
Be ready to describe the problem and any error messages in detail.
Write down the software version. (From the Handheld’s Home screen,
select About to display the software version number.)
Return for repair
If repairs are necessary, call 3M Service and the 3M-service representative
will explain how to package and return the Handheld.
Save all the original Handheld packing materials so you can properly
pack the unit if you need to return it for repair.
3M Service phone numbers
For software support
In the United States
Library Systems: 1-800-328-0067 (Option 1)
3M RFID Tracking System: 1-800-944-3512 (Option 2)
In Canada
Library Systems and 3M RFID Tracking System (English): 1-800-561-5115 Ext 3770
Library Systems and 3M RFID Tracking System (Français): 1-800-361-4488 Ext 4766
In other countries
Call your local 3M office.
For service
In the United States
Library Systems: 1-800-328-0067 (Option 1)
3M RFID Tracking System: 1-800-944-3512 (Option 2)
In Canada
Library Systems and 3M RFID Tracking System (English):
1-800-268-6235
Library Systems and 3M RFID Tracking System (Français): 1-800-567-3193
In other countries
Call your local 3M office.
To order parts
See Ordering replacement parts on page 19 for part numbers and phone numbers.