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Chapter 4 109
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 165.
Symptoms (Verified) Go To
Power On Issue Page 110
No Display Issue Page 111
LCD Failure Page 113
Internal Keyboard Failure Page 113
TouchPad Failure Page 114
Internal Speaker Failure Page 114
ODD Failure Page 117
WLAN Failure Page 120
Thermal Unit Failure Page 120
Other Functions Failure Page 121
Intermittent Failures Page 122
Undermined Failures Page 122
Chapter 4