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56 Chapter 4
CD/DVD-ROM drive LED doesn't come on but works
normally.
1.CD/DVD-ROM drive
CD/DVD-ROM drive LED flashes for more than 30
seconds before LED shutting off.
Software asks to reinstall disc.Software displays a
reading CD/DVD error.
1.CD/DVD-ROM may have dirt or foreign material on
it. Check with a known good disc.
2. CD/DVD-ROM is not inserted properly.
3.CD/DVD-ROM is damaged.
CD/DVD-ROM drive cannot load or eject when the
system is turned on and its eject button is pressed
and held.
1.Disconnect all cables from CD/DVD-ROM drive
except power cable, then press eject button to try to
unload the disk.
2.CD/DVD-ROM drive power.
3.CD/DVD-ROM drive
CD/DVD-ROM drive does not read and there are no
messages are displayed.
1.CD may have dirt or foreign material on it. Check
with a known good disc.
2.Ensure the CD/DVD-ROM driver is installed
properly.
3.CD/DVD-ROM drive.
CD/DVD-ROM drive can play audio CD but no
sound output.
1.Ensure the headphone jack of the CD/DVD-ROM
has an output.
2.Turn up the sound volume.
3.Speaker power/connection/cable.
4.CD/DVD-ROM drive.
Real-time clock
Real-time clock is inaccurate. 1.Ensure the information in the Standard CMOS
Feature of BIOS Setup is set correctly.
2.RTC battery.
3.Main board.
Audio
Audio software program invokes but no sound
comes from speakers.
1.Speaker power/connection/cable.
Modem
Modem ring cannot wake up system from suspend
mode.
1.For the External Modem, make sure Power on By
Ring in BIOS Setup or Power Management is set to
Enabled. For the PCI modem, make sure Wake up
by PCI card is set to Enabled.
2.If PCI modem card is used, reinsert the modem
card to PCI slot firmly or replace the modem card.
3.In Win 98, ensure the telephone application is
configured correctly for your modem and set to
receive messages and/or fax.
Data/fax modem software program invokes but
cannot receive/send data/fax
1.Ensure the modem card is installed properly.
Fax/voice modem software program invokes but has
no sound output. (Data files are received normally;
voice from modem cannot be produced, but system
sound feature works normally.)
1.Ensure the modem voice-in cable from modem
adapter card to main board
Video and Monitor
Error Symptom Action/FRU