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64 Chapter 4
Online Support Information
This section describes online technical support services available to help you repair the desktop computer.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website at http://global.acer.com/
support/index. However some information sources will require a user ID and password. These can be obtained
directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Support & Downloads tab you can download information materials for all of Acer notebook, desktop and
server models including:
q Service guides for all models
q User's manuals
q Training materials
q BIOS updates
q Software utilities
q Spare parts lists
q Technical Announcement Bulletins (TABs)
For these purposes, we have included an Acrobat File to facilitate a hassle-free downloading of our technical
materials.
The following are also available in the Support & Downloads tab:
q Detailed information on Acer's International Traveler's Warranty (ITW)
q Returned material authorization procedures
q An overview of all the support services we offer, accompanied by a list of telephone, fax, and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.