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Adaptec Technical Support
If you have questions about installing or using your Adaptec product, check this document
first—you will find answers to most of your questions here. If you need further assistance, use
the support options listed below.
Technical Support Identification (TSID) Number
■ Before contacting Technical Support, you need your unique 12-digit TSID number. The TSID
number identifies your product and support status.
■ The TSID number is included on two white, bar-coded labels, like the example below.
Support Options
■ Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.com for articles,
troubleshooting tips, and frequently asked questions for your product.
■ For support via Email, submit your question to Adaptec's Technical Support Specialists at
ask.adaptec.com.
■ To order Adaptec products, including accessories and cables, call +1 408-957-7274. Or, you
can order cables online at
www.adaptec.com/buy-cables.
Europe
■ Visit our Web site at www.adaptec-europe.com.
■ German and English: Search the Adaptec Support Knowledgebase (ASK) at
ask-de.adaptec.com for articles, troubleshooting tips, and frequently asked questions for
your product.
For support via e-mail, submit your question to Adaptec's Technical Support Specialists at
ask-de.adaptec.com.
■ French: Search the Adaptec Support Knowledgebase (ASK) at ask-fr.adaptec.com for articles,
troubleshooting tips, and frequently asked questions for your product.
For support via e-mail, submit your question to Adaptec's Technical Support Specialists at
ask-fr.adaptec.com.
■ To order Adaptec products, including accessories and cables,
go to
www.adaptec.com/buy-cables.
Australia and New Zealand
■ Visit our Web site at www.adaptec.com.au.
■ For support via e-mail, submit your question to Adaptec's Technical Support Specialists at
ask.adaptec.com.
Hong Kong and China
■ Visit our Web site at www.adaptec.com.
■ Fax Technical Support at +852 2869 7100.
Singapore
■ Visit our Web site at www.adaptec.com.
Japan
■ Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.co.jp
■ Visit our Web site at www.adaptec.co.jp.
TSID label example goes here