ADC 600F Network Card User Manual


 
Appendix B: Technical Assistance and Returns
Megabit Modem 400F, 500L, 600F, and 700F User Manual 105
RETURNS
To return equipment to ADC Wireline Systems Division:
1 Locate the number of the purchase order under which the equipment was purchased. You
will need to provide this number to ADC Wireline Systems Division Customer Service to
obtain a return authorization.
2 Call or write ADC Wireline Systems Division Customer Service to ask for a Return
Material Authorization (RMA) number and any additional instructions. Use the telephone
number, fax number, or email address listed below:
Telephone: 800.370.9670
Fax: 714.832.9923
Email Address: rma@adc.com
3 Include the following information, in writing, along with the equipment you are returning:
Company name, address, telephone number, and the name of a person Customer
Service can contact regarding this equipment.
The purchase order number provided to Customer Service when the RMA number was
requested.
A description of the equipment, as well as the number of units that you are returning.
Be sure to include the model and part number of each unit.
The shipping address to which Customer Service should return the repaired equipment.
The reason for the return:
The equipment needs an ECO/ECN upgrade.
The equipment is defective.
If there is another reason for returning the equipment, please let us know so we
can determine how best to help you.
4 Pack the equipment in a shipping carton.
If the equipment is defective, please tell us what you observed just before the
equipment malfunctioned. Be as detailed in your description as possible.