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Chapter 4. Troubleshooting
4-6 Express 4110/4120 User Manual 61200176L3-1
IF YOU ARE UNABLE TO CONNECT CALLS
See Table 4-A for corrective actions if you cannot connect calls.
Table 4-1. Troubleshooting Calls
Condition Corrective Action
The PWR LED remains on,
but calls cannot be placed.
Most likely a problem exists in the software setup (translation) at
the CO switch, or the network setup in the Express 4110/4120.
Local voice calls can be
transmitted, but data calls to
the same exchange cannot.
The line is probably not set up to support data calls.
Local data calls go through,
but long distance data calls
do not.
Ensure the far end is working. If not already doing so, place the
call explicitly specifying the prefix of the long distance service
(for example, 10288 for AT&T). If this does not work, then most
likely the problem is that the long distance service provider is not
providing long distance access.
Single B-channel calls can
be made, but two B-channel
calls cannot.
There is most likely a problem in the software setup (translation)
at the CO switch, or the network setup in the Express 4110/
4120.
If the line has two phone numbers, make sure the second SPID
and LDN are entered correctly in SPID2 and LDN2 in the Express
4110/4120.
Check with the local service provider to ensure that the line sup-
ports two data calls. The Express 4110/4120 status log buffer
shows the sequence of events that occurred. You need to know
which piece of equipment first caused the Multilink PPP process to
terminate. The status logs from both ends may be necessary to
determine this.