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Product warranty
Advantech warrants to
you,
the original
purchaser, that each of
its
prod-
ucts will be
free from defects
in
materials
and workmanship for two
years
from the date
of purchase.
This warranty does not apply to any products which have been repaired or
altered
by persons
other than repair personnel authorized by Advantech,
or which have been subject to misuse, abuse,
accident or improper instal-
lation. Advantech assumes no liability under the terms
of this
warranty as a
consequence of
such
events.
If an Advantech
product is defective,
it will
be
repaired or replaced at no
charge during the warranty period.
For out-of-warranty
repairs, you
will
be
billed according to
the cost of replacement materials, service
time
and
freight. Please consult your dealer for
more
details.
If you think you
have
a defective product,
follow these steps:
1.
Collect
all the information
about the problem encountered. (For
example, type
of PC, CPU
speed,
Advantech products
used, other
hardware
and software used,
etc.)
Note anything abnormal
and list
any on-screen messages you
get
when the
problem
occurs.
2.
Call
your
dealer and
describe the
problem. Please have your man-
ual,
product, and any
helpful
information readily
available.
3.
If
your
product is
diagnosed as
defective, obtain an RMA (return
material authorization) number
from your dealer. This allows
us to
process your return
more
quickly.
4.
Carefully
pack the defective product, a fully-completed Repair and
Replacement
Order Card and
a photocopy proof
of purchase
date
(such as your sales
receipt) in
a shippable container. A product
returned without proof of
the purchase
date
is
not eligible
for war-
ranty service.
5.
Write
the RMA number
visibly on the outside of
the
package and
ship it
prepaid
to your dealer.