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A Message to the Customer
Advantech Customer Services
Each and every Advantech product is built to the most exacting specifica-
tions to ensure reliable performance in the harsh and demanding condi-
tions typical of industrial environments. Whether your new Advantech
equipment is destined for the laboratory or the factory floor, you can be
assured that your product will provide the reliability and ease of operation
for which the name Advantech has come to be known.
Your satisfaction is our primary concern. Here is a guide to Advantech’s
customer services. To ensure you get the full benefit of our services,
please follow the instructions below carefully.
Technical Support
We want you to get the maximum performance from your products. So if
you run into technical difficulties, we are here to help. For the most fre-
quently asked questions, you can easily find answers in your product doc-
umentation. These answers are normally a lot more detailed than the ones
we can give over the phone.
So please consult this manual first. If you still cannot find the answer,
gather all the information or questions that apply to your problem, and
with the product close at hand, call your dealer. Our dealers are well
trained and ready to give you the support you need to get the most from
your Advantech products. In fact, most problems reported are minor and
are able to be easily solved over the phone.
In addition, free technical support is available from Advantech engineers
every business day. We are always ready to give advice on application
requirements or specific information on the installation and operation of
any of our products.