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User Manual: Family of 8-bit Digitizers Page 7 of 66
1.7. Warranty
All Agilent Technologies Acqiris Digitizer products are warranted to operate within specification, assuming normal
operation, for a period of three years from the date of shipment. It is recommended that yearly calibration be made in
order to verify product performance. All repairs, replacement and spare parts are warranted for a period of 3 months.
A 5-year repair warranty is available as an option.
Agilent Technologies endeavors to provide leading edge technology that includes the latest concepts in hardware and
software design. As such software and firmware used with the products is under continual refinement and
improvement. All software and instrument firmware is supplied “as is” with no warranty of any kind. Software and
firmware is thoroughly tested and thought to be functional at the time of shipment. At Agilent Technologies’
discretion software and firmware may be revised if a significant operational malfunction is detected.
Products supplied but not manufactured by Agilent Technologies are covered solely by the warranty of the original
equipment manufacturer.
In exercising this warranty, Agilent Technologies will repair or replace any product returned to the Agilent service
center, within the warranty period. The warranty covers all defects that are a result of workmanship or materials. This
excludes defects that are caused by accident, misuse, neglect, or abnormal operation.
The purchaser is responsible for returning the goods to the nearest Agilent service center. This includes
transportation costs and insurance. Agilent Technologies will return all warranty repairs with transportation prepaid.
1.8. Warranty and Repair Return Procedure, Assistance and Support
Agilent Technologies Inc. acquired Acqiris SA and its product lines in December 2006. Before returning any Agilent
Technologies Acqiris product for repair please contact your nearest Agilent Technologies Service Center.
You can find information about technical and professional services, product support, and equipment repair and
service on the Web, see
http://www.agilent.com/find/service (or http://www.agilent.com/ and after selecting your
country click on Contact Us). The service center will ask for your name, company, phone number and address, the
model and serial numbers of the unit to be repaired, and a brief description of the problem.
Before issuing a Service Order they will ask you to communicate with us by phone or eMail so that we can learn as
much as needed about the problems observed. If a unit returned under guarantee is found to be working normally and
this procedure was not followed we reserve the right to charge you for the work done.
For your nearest customer support center contact Acqiris at 1-877-ACQIRIS in the USA, +41 22 884 32 90 in
Europe or +61 3 9210 2890 in the Asia-Pacific region. Alternatively, please contact Acqiris Technical Support
(support@acqiris.com) or come visit our web site at http://www.acqiris.com. The Agilent Technologies Support
Centers can also help redirect you for any questions concerning the installation and operation of your equipment.
1.9. System Requirements
In order to obtain reasonable performance from your digitizer, Acqiris products need the following minimum PC
System Requirements:
Processor: 150 MHz Pentium (higher recommended)
Memory: 64 MB RAM. The previous number is a very rough estimate. Assuming that you are using AcqirisLive or
an application of your own that operates on the acquired data it seems reasonable to ask for 10 times the
total acquisition memory that you will be using at the same time in the application. Performance is likely
to be degraded if less memory is available.
Display resolution: At least 800 x 600 pixels and 256 colors for use of AcqirisLive or AcqirisDemo
Operating System: Microsoft Windows 2000/XP including 2003 Server, Wind River VxWorks 5.5.1, and Linux.
The following Linux versions have compiled loadable kernel modules:
RedHat Enterprise Linux Version 3 - Kernel Version 2.4.21-4.EL
RedHat Enterprise Linux Version 3 - Kernel Version 2.4.21-4.ELsmp,
Suse Linux 9.2 - Kernel version 2.6.8-24-smp,
Debian Sarge 3.1 2.6.8-3-686,
Debian 4.0 etch Kernel version 2.6.18-4-686,
Scientific Linux 4.4 Kernel version 2.6.9-11.EL).