Alcatel-Lucent Managed Business Network Network Card User Manual


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Alcatel-Lucent Managed Business Networking Solution 11
Containing OPEX with the Alcatel-Lucent 5620
Service Aware Manager
ForresterConsultingexaminedthepotentialROIserviceproviderscanrealize
bydeployingtheAlcatel-Lucent5620ServiceAwareManager(SAM).Based
on interviews with four existing customers, Forrester constructed a TEI frame-
workforacompositeorganizationandassociatedROIanalysistoillustrate
the financial impact areas. The study yielded the following key findings from
deployingtheAlcatel-Lucent5620SAMasanelement,networkandservice
management solution:
Table 1: Forrester’s study of the Alcatel-Lucent 5620 SAM, risk-adjusted ROI
SUMMARY FINANCIAL RESULTS ORIGINAL ESTIMATE RISK-ADJUSTED
ROI 90% 73%
Payback period (years) 0.8 0.9
Total costs (PV) ($1,403,370) ($1,444,528)
Total benefits (PV) $2,440,295 $2,269,086
Total (NPV) $1,265,207 $1,052,840
•ROI – AsshowninTable1,therisk-adjustedROIforthecomposite
companyis73percent,withabreak-evenpoint(paybackperiod)of
10 months after deployment.
•Benefits –The implementation showed productivity gains in both provisioning
and technical support, cost avoidance in script maintenance and strategic
flexibility in new service deployments.
•Costs – Implementation expenses included: software license and maintenance
fees, hardware costs and the internal labor required for implementation and
ongoing maintenance.
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