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34 M1 ACTIVE REFERENCE MANUAL
Refer All Servicing to Alesis
We believe that the M1 Active is one of the most reliable powered monitors that can
be made using current technology, and should provide years of trouble-free use.
However, should problems occur, DO NOT attempt to service the unit yourself.
Service on this product should be performed only by qualified technicians. THERE
ARE NO USER-SERVICEABLE PARTS INSIDE.
Service
Before sending the M1 Actives in for repair, make sure they are faulty and that the
problem isn't being caused by something else in the system. Distortion or noise may
be caused by a defective preamp, cable, equalizer etc., or a loose connection in the
system. Connect the speakers to a system that is known to be working properly to
check whether the monitors have malfunctioned.
Obtaining Repair Service
Before contacting Alesis, check all your connections, and make sure you’ve read the
manual.
Customers in the USA and Canada: If the problem persists, call Alesis USA at 1-
800-5-ALESIS and request the Technical Support department. Talk the problem over
with one of our technicians; if necessary, you will be given a return order (RO)
number and instructions on how to return the unit. All units must be shipped
prepaid and COD shipments will not be accepted.
For prompt service, indicate the RO number on the shipping label. Units without an
RO will not be accepted. If you do not have the original packing, ship the M1 Active
in a sturdy carton, with shock-absorbing materials such as styrofoam blocks or
“bubble-pack” surrounding the unit. Make sure the drivers will not be pressed on by
the packing in shipment. Shipping damage caused by inadequate packing is not
covered by the Alesis warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty. Next day service
is available for a surcharge.
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Correspondence address for customers in the USA:
Alesis Product Support
1633 26th Street
Santa Monica, CA 90404
THIS IS NOT A SERVICE LOCATION. DO NOT SHIP UNITS TO THIS
ADDRESS.