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20 AT-iMG616RF/RF+ Series Multiservice VoIP Gateway - User Manual
6. Fault Finding
Is the POWER LED on?
If the power LED is off, please check if the power cable is not damaged, the power cable is
correctly connected and you are using the plug with the correct power voltage.
Check if the AC plug of the power cable of the product is connected correctly. This product
doesn’t have a power switch. To turn the unit on or off you have to plug or unplug the power
cable.
Is the SYSTEM LED red?
If the SYSTEM LED lights up red, unplug the AC plug and plug it in again after 20 seconds. If you
do not resolve the problem, unplug the power plug of this product and contact your supplier
Is the WAN LED off?
Check to ensure that the iMG616 is seated correctly into the wall mounted RG001. If you have
ensured that it is correctly seated, and the WAN LED remains unlit then contact your supplier.
Are the LAN LINK/ACT LED off?
Check if the power of the connected device is on, check that there are no problems with the
network inteRFace cards installed in the attached devices, also check if the cables are correctly
connected to the network inteRF/RF+ace cards.
Check also if the length of the cable is over the limit. UTP cable must be less than 100 m.
Do you have a problem with the UTP cable?
Swap out with a known good cable.
Does VOIP LED remain off when you lift up the receiver?
Please ensure that the telephone cable is connected correctly, that the correct cable is being
used and that the cable is not damaged.
Do you have a problem with the telephone cord?
Swap out with a known good telephone cord.
For POTS phones and faxes check if the setting of the dial mode for the telephone
ad fax is correct, follow the instructions of the telephone and/or fax device.
Ensure that there is no problem with the telephone or fax machine.
Do you have a problem with the CATV signal?
Please, check the connections of the CATV fiber and the coax TV cable.
In case of malfunctioning, replace with a known good fiber or cable. If the problem persists,
check with your CATV provider.
For further information on dial mode set up please refer to Chapter 5