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MULTI-TASKER™
11
TROUBLESHOOTING GUIDE 8
We have carefully tested and have found no
problems in the supplied MT104-108; however, we
would like to offer suggestions for the following:
8.1 LED IS NOT LIT
Cause 1: Card cage is not plugged in.
Solution: Plug card cage in. If the LED lights,
the problem is solved. If the LED is
still not ON, see Cause 2.
Cause 2: Card is not plugged in all the way.
Solution: Push the card in all the way. If the
LED is still not ON, see Cause 3.
Cause 3: Card cage slot has a problem.
Solution 1: Test the card in other slots of the
card cage. If the slot was damaged,
the card may work in other slots. If
other slots work and the LED lights,
the problem is the card cage slot.
The card cage may require service.
Call ALTINEX at (714) 990-2300. If
the other slots do not work and the
LED is still not lit, see Solution 2.
Solution 2: Take any other known good card
with an LED and verify that the slot
used is good by seeing if the other
card’s LED lights in that slot. If it
lights, then the original card may be
the source of the problem. Call
ALTINEX at (714) 990-2300.
8.2 NO DISPLAY
Cause 1: The source has a problem.
Solution: Check the source and make sure
that there is a signal present and all
source connections are correct. If
the source is working and there is
still no display, see Cause 2.
Cause 2: The card output is not selected.
Solution: Select the card output. See RS-232
accessible commands in Section 7.
If no display is present, see
Cause 3.
Cause 3: Cable connections are incorrect.
Solution: Make sure that cables are properly
connected. Also, make sure that the
continuity and wiring are good. If
there is still no display present, see
Cause 4.
Cause 4: The display has a problem.
Solution: Make sure the display has power
and is turned ON. If there is still no
display, please call Altinex at
(714)-990-2300.
ALTINEX POLICY 9
9.1 LIMITED WARRANTY/RETURN POLICY
Please see the Altinex website at
www.altinex.com for details on warranty and
return policy.
9.2 CONTACT INFORMATION
ALTINEX, INC
592 Apollo street
Brea, CA 92821 USA
TEL: 714 990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: solutions@altinex.com