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Reference
This topic provides information on troubleshooting, updating AGP/
motherboard chipset drivers, reinstalling drivers, where to get additional
accessories, and how to register your product, plus warranty and
compliance information.
Troubleshooting
The following troubleshooting tips may help if you experience problems.
For more help, contact customer care at
ati.amd.com/support or your PC
manufacturer.
General Troubleshooting
Problem Possible solution
Computer does
not boot-up
properly
• Verify that the installation instructions were properly
followed.
• Check that the card is properly installed in the system
and connected to the monitor.
• If you have problems during start-up, restart the
computer in Safe Mode.
While starting Windows® XP, press and hold F8 until
you see the Windows® Advanced Options Menu. Use
the arrow keys to select Safe Mode and then press
Enter.
• Check the system configuration utility of the operating
system for the interrupt assignments.
• If the computer has on-board graphics capability, you
may need to disable it on the motherboard. For more
information, see the computer documentation.
No display Make sure:
• The card is seated properly in its expansion slot.
• The monitor cable is securely fastened to the card.
• The monitor and computer are plugged in and receiving
power.
• You selected the appropriate monitor when you
installed the driver.
• If you are installing an AGP graphics card, make sure
you have the latest version of the AGP Motherboard/
Chipset drivers.