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Replacing the Battery
This UPS has an easy to replace hot-swappable battery. Battery replacement is a safe
procedure, isolated from electrical hazards. You may leave the UPS and loads on for the
following procedure. See your dealer or call the number in this manual for information on
replacement battery kits.
Note: Once the battery is disconnected, the loads are not protected from power
outages.
1. Grasp the top of the front cover and tilt it out and down.
2. Unhook the bottom of the cover from the chassis and lift it upward to
expose the battery door. Be careful not to strain the ribbon cable. Do
not touch the exposed printed circuit board.
3. Fold the front cover on top of the UPS as shown.
4. Use a flat-blade screwdriver or a coin to remove the two battery door
screws and open the door.
5. Grasp the tab and gently pull the battery out of the UPS.
1
000-1100 VA
1
400 VA
6. Disconnect the battery leads.
• For the 1000/1050/1100 VA models, loosen the connectors by
gently wiggling them while pulling straight back from the battery
connector.
• For the 1400 VA model, pull the two gray couplers apart to
disconnect the battery.
7. Connect the battery leads to the new battery.
Note: Small sparks at the battery connectors are normal during
connection.
• For the 1000/1050/1100 VA models, connect the red wire to the
positive (+) terminal and the black wire to the negative (–) terminal.
• For the 1400 VA model, connect the gray battery coupler to the
UPS coupler.
8. Slide the battery into the UPS.
9. Close the battery door, replace the battery compartment screws, and
replace the front cover.
10. Dispose of the old battery properly at an appropriate recycling facility or
return it to the supplier in the packing material for the new battery. See
the new battery instructions for more information.
Warranty
Customers may return their defective unit to APC for replacement or repair during the standard
2-year warranty period. APC's standard procedure will be to replace the original unit with a
factory-reconditioned unit. Customers who must have the original unit back due to assigned
asset tags and set depreciation schedules must declare such a need at first contact with APC
Customer Service. APC will ship the replacement unit once the defective one has been received
by the repair department. The customer pays for the shipping to APC, APC covers ground
freight transportation costs back to the customer.
Service
If the UPS requires service, please do not return it to the dealer!
Follow these steps:
1. Use the Troubleshooting section of the Quick Reference Guide to eliminate common
problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common
UPS problem!
3. If the problem persists, call customer service or visit the APC Internet Website
(www.apc.com).
• Note the model number of the UPS, the serial number, and the date purchased. A
technician will ask you to describe the problem and try to solve it over the phone, if
possible. If this is not possible the technician will issue a Return Merchandise
Authorization Number (RMA#).
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer
service about obtaining a new set.
• Pack the UPS properly to avoid damage in transit. Never use Styrofoam™ beads for
packaging. Damage sustained in transit is not covered under warranty.
• Include a letter with your name, RMA#, address, copy of the sales receipt, description of
the trouble, your daytime phone number, and a check (if necessary).
• Mark the RMA# on the outside of the package.
5. Return the UPS by insured, prepaid carrier to the address given to you by Customer
Service.
APC Contact Information
USA/Canada …………..
Mexico …………………..
Brazil …………………….
Worldwide ………………
1-800-800-4272
292-0253 / 292-0255
0800-12-72-21
1-401-789-5735
Internet …………………. http://www.apc.com
Technical Support ……. http://www.apc.com/support
Troubleshooting
Problem Possible Cause Solution
UPS will not turn “On”. On/Off/Test button not
pushed.
Press the On/Off/Test
button to power the UPS
and the loads.
UPS input circuit breaker
tripped.
Reduce the load on the
UPS by unplugging
equipment and reset the
circuit breaker by pressing
the plunger back in.
UPS will not turn “On” or
“Off”.
Computer interface problem. Disconnect the computer
interface. If the UPS now
works normally, check the
interface cable and the
attached computer.
UPS operates on-battery
even though normal line
voltage is thought to exist.
UPS input circuit breaker
tripped.
Reduce the load on the
UPS by unplugging
equipment and reset the
circuit breaker by pushing
the plunger back in.
UPS beeps occasionally. Normal UPS operation. None. The UPS is
protecting the load.
UPS does not provide
expected back up time.
The UPS battery is weak due
to recent outage or is near
the end of its service life.
Charge the battery. The
UPS batteries require
recharging after an
extended outage. Batteries
age faster when put into
service often and when
operated at elevated
temperatures. If the battery
is near the end of its service
life, consider replacing the
battery even if the replace
battery indicator is not yet
lit.
On-line and overload
indicators are flashing
alternately.
The UPS was shutdown by
PowerChute
®
plus software.
None. The UPS will restart
automatically when utility
power returns.
All indicators are flashing. Internal UPS fault. Do not attempt to use the
UPS. Turn the UPS “Off”
and have it serviced
immediately.
The UPS operates normally,
but the site wiring fault
indicator is lit.
Building wiring error such as
missing ground or hot to
neutral wire reversal.
Have a qualified electrician
correct the building wiring.
On-line and on-battery
indicators only are flashing
Internal UPS fault. Do not attempt to use the
UPS. Turn the UPS “Off”
and have it serviced
immediately.
All indicators are “Off” and
the UPS is not operating.
The UPS is shutdown and the
battery is discharged from an
extended power outage.
None. The UPS will return
to normal operation when
the power is restored and
the battery has a sufficient
charge.
The replace battery light is
illuminated.
Weak batteries. Allow the batteries to
recharge for at least 4
hours. If the problem
persists after recharging,
replace the batteries.
Replacement batteries not
connected properly.
Confirm the battery
connections.
The overload light is
illuminated or flashing
The UPS is overloaded. Reduce the load on the
UPS by unplugging
equipment.
Specifications
1000 VA 1050 VA
1100 VA
1400 VA
Acceptable input voltage 0 - 160 VAC
Input voltage (on-line operation) 94-148 VAC
Output voltage 106-127 VAC
Input Over Current Protection Resettable circuit breaker
Frequency limits (on-line operation) 47 - 63 Hz (auto-sensing)
Transfer time 4 ms typical, blackout response time
Maximum load 1000 VA
670 W
1050 VA
670 W
1100 VA
670 W
1400 VA
950 W
On-battery output voltage 115 VAC
On-battery frequency 50 or 60 Hz, ±0.1 Hz; unless synchronized to utility
during brownout
On-battery waveshape Stepped sine-wave
Output Over Current Protection Over-current and short-circuit protected, latching
shutdown on overload
Battery type Spill proof, maintenance free, sealed lead-acid
Typical battery life 3 to 6 years, depending on number of discharge
cycles and ambient temperature
Typical recharge time 2 to 5 hours from total discharge
Operating temperature
0 to +40° C (+32 to +104° F)
Storage temperature
-15 to +45 °C (+5 to +113° F)
Operating / storage relative humidity 0 to 95%, non-condensing
Operating elevation 0 to +3,000 m (0 to +10,000 ft)
Storage elevation 0 to +15,000 m (0 to +50,000 ft)
Audible noise at 1 m (3 ft) <45 dBA
Size (H x W x D) 21.6 x 17.0 x 43.9 cm
(8.5 x 6.7 x 17.3 in.)
Weight - net (shipping)
19.3 (21.1) kg
42.5 (46.5) lb.
19.3 (21.2) kg
42.5 (46.8) lb.
24.1 (25.9) kg
53.0 (57.0) lb.
Listing, Certifications and Unlisted
Components
UL 1778, UL 497A, CSA 107.1, FCC part 15
EMI certification FCC/DOC Class B certified
Electromagnetic immunity IEC 801-4 level IV, 801-5 level III