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Service
If the UPS requires service do not return it to the dealer!
Follow these steps:
1. Use the Troubleshooting section of the Quick Reference Guide to eliminate
common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most
common UPS problem!
3. If the problem persists, call customer service or visit the APC Internet Website
(www.apcc.com).
• Note the model number of the UPS, the serial number, and the date purchased. A
technician will ask you to describe the problem and try to solve it over the phone,
if possible. If this is not possible the technician will issue a Return Merchandise
Authorization Number (RMA#).
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available,
ask customer service about obtaining a new set.
• Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for
packaging. Damage sustained in transit is not covered under warranty.
• Include a letter with your name, RMA#, address, copy of the sales receipt,
description of the trouble, your daytime phone number, and a check (if
necessary).
5. Mark the RMA# on the outside of the package
6. Return the UPS by insured, prepaid carrier to the address given to you by
Customer Service.
North & South America Europe
APC APC
132 Fairgrounds Road Ballybritt Business Park
West Kingston, Rhode Island 02892 USA Galway, Ireland 10800-702000
1-800-800-4APC/1-401-789-5735 353-91-702020
Internet: http://www.apcc.com
E-Mail: apctech@apcc.com E-Mail: apceurtech@apcc.com
Specifications
420 VA 620 VA
Acceptable input voltage 0 - 320 VAC
Input voltage (on-line operation)* 165 - 283 VAC
Output voltage * 208 - 253 VAC
Input Over Current Protection Resettable circuit breaker
Frequency limits (on-line operation) 47 - 63 Hz (autosensing)
Transfer time 4 ms typical, blackout response time
Maximum load 420 VA
260 W
620 VA
390 W
On-battery output voltage 230 VAC
On-battery frequency 50 or 60 Hz, ±0.1 Hz; unless synchronized to utility
during brownout
On-battery waveshape Stepped sine-wave
Output Over Current Protection Overcurrent and short-circuit protected, latching
shutdown on overload
Battery type Spill proof, maintenance free, sealed lead-acid
Typical battery life 3 to 6 years, depending on number of discharge
cycles and ambient temperature
Typical recharge time 2 to 5 hours from total discharge
Operating temperature
0 to +40 °C (+32 to +104 °F)
Storage temperature
-15 to +45 °C (+5 to +113 °F)
Operating and storage relative humidity 0 to 95%, non-condensing
Operating elevation 0 to +3,000 m (0 to +10,000 ft)
Storage elevation 0 to +15,000 m (0 to +50,000 ft)
Audible noise at 1 m (3 ft) <45 dBA
Size (H x W x D) 16.8 x 11.9 x 36.8 cm
(6.6 x 4.7 x 14.5 in.)
Weight - net (shipping) 7.30 (9.12) kg
16.108 (20.10) lb.
10.53 ( 12.34) kg
23.51 (27.21) lb.
Safety and approvals VDE licensed to EN50091 and EN60950
EMC certification EN55022
Electromagnetic immunity IEC 801-2 level IV, 801-3 level III, 801-4 level IV
* User-adjustable through PowerChute® (see software documentation)