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Switched Rack PDU Installation and Quick-Start Manual 15
Warranty and Service
Limited warranty
APC warrants the Switched Rack PDU to be free from defects in
materials and workmanship for a period of two years from the date of
purchase. Its obligation under this warranty is limited to repairing or
replacing, at its own sole option, any such defective products. This
warranty does not apply to equipment that has been damaged by
accident, negligence, or misapplication or has been altered or modified
in any way. This warranty applies only to the original purchaser.
Warranty limitations
Except as provided herein, APC makes no warranties, express or
implied, including warranties of merchantability and fitness for a
particular purpose. Some jurisdictions do not permit limitation or
exclusion of implied warranties; therefore, the aforesaid limitation(s) or
exclusion(s) may not apply to the purchaser.
Except as provided above, in no event will APC be liable for direct,
indirect, special, incidental, or consequential damages arising out of
the use of this product, even if advised of the possibility of such
damage.
Specifically, APC is not liable for any costs, such as lost profits or
revenue, loss of equipment, loss of use of equipment, loss of software,
loss of data, costs of substitutes, claims by third parties, or otherwise.
This warranty gives you specific legal rights and you may also have
other rights, which vary according to jurisdiction.
Obtaining service
To obtain support for problems with your Switched Rack PDU:
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1. Note the serial number and date of purchase. You can locate the
serial number on the bottom of the Switched Rack PDU.
2. Contact Customer Support at a phone number on the back cover of
this document. A technician will try to help you solve the problem
by phone.
3. If you must return the product, the technician will give you a return
material authorization (RMA) number. If the warranty expired, you
will be charged for repair or replacement.
4. Pack the unit carefully. The warranty does not cover damage
sustained in transit. Enclose a letter with your name, address, RMA
number and daytime phone number; a copy of the sales receipt;
and a check as payment, if applicable.
5. Mark the RMA number clearly on the outside of the shipping
carton.
6. Ship by insured, prepaid carrier to the address provided by the
Customer Support technician.