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APC, PowerChute and Back-UPS are registered trademarks of
American Power Conversion Corp.
To solve minor UPS installation problems, use the table below. To resolve complex UPS problems,
consult the APC web site (http://www.apcc.com), or contact APC Technical Support.
1. Consult the Troubleshooting section to eliminate common problems.
2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and
determine if the problem still exists.
3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer
service.
• Record the model number of the UPS, the serial number, and the date purchased. Be
prepared to troubleshoot the problem over the telephone with a technician. If this is not
successful, the technician will issue a Return Merchandise Authorization Number (RMA#)
and a shipping address.
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer
service about obtaining a new set. Pack the UPS properly to avoid damage in transit.
Note:
Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under
warranty (insuring the package for full value is recommended).
5. Write the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address provided by customer service.
Warranty
The standard warranty is 2 years from date of purchase. APC's standard procedure is to replace the
original unit with a factory reconditioned unit. APC will ship out the replacement unit once the
defective unit has been received by the repair department or cross ship upon the receipt of a valid
credit card number. The customer pays for the shipping to APC and APC pays ground freight
transportation costs back to the customer.
Customers who must have the original unit back due to assigned asset tags and set depreciation
schedules must declare such a need at first contact with APC Customer Service.
Copyright © 2000 American Power Conversion
132 Fairgrounds Rd West Kingston, RI 02892 USA
Toll free: (800) 800-4APC Phone: (401) 789-5735 Fax: (401) 789-3710
Symptom Possible Cause Solution
UPS will not switch On. UPS circuit breaker has
tripped.
Reduce the power demand on the UPS by
unplugging equipment and then reset the
circuit breaker by pressing the plunger
back in.
UPS is not connected to
utility power.
Check that the UPS power plug is
securely connected to the wall outlet.
UPS will not switch On or
Off.
Computer interface
problem.
Disconnect the computer interface. If the
UPS now works normally, check the
interface cable and the attached
computer.
UPS operates On Battery
even though normal line
voltage is thought to exist.
UPS's circuit breaker
tripped.
Reduce the power demand on the UPS by
unplugging equipment from the UPS and
then reset the circuit breaker by pushing
the plunger back in.
Single beep. Normal UPS operation. This is not a fault. The UPS is indicating
that it is protecting the load during a
momentary power loss.
UPS does not provide
expected back up time.
The UPS is excessively
loaded.
Unplug non-essential Battery Backup
connected equipment. They can be
plugged into the Surge Protection outlet.
The UPS’s battery is
weak due to recent
outage and has not had
time to recharge.
Charge the battery for five hours. The
battery charges whenever the UPS is
connected to utility power.
Battery requires
replacement.
Replace battery (see Order Replacement
Battery). Batteries typically last 3-6
years, shorter if subjected to frequent
power outages or elevated temperatures.
PC and/or Monitor is not
powered during an outage.
PC and/or monitor is
plugged into the Surge
Protection outlet.
Move PC and/or monitor to a Battery
Backup outlet.
On Line and Overload
indicators are flashing
alternately.
The UPS was shutdown
by PowerChute® plus
software.
The UPS will restart automatically when
utility power returns.
All indicators are “Off” and
the UPS is not operating.
The UPS is shutdown
and the battery is
discharged from an
extended power outage.
The UPS will return to normal operation
when the power is restored and the
battery has a sufficient charge.
The Replace Battery
indicator is illuminated.
Weak battery. Replace battery (see Order Replacement
Battery).
The Overload indicator is
illuminated or flashing.
The UPS is overloaded. Reduce the load on the UPS by
unplugging equipment.
Overload and Replace
Battery indicators are
flashing.
Internal UPS fault. Do not use the UPS. Switch the UPS Off
and have it serviced.
On Line and On Battery
indicators are flashing.
Internal UPS fault. Do not use the UPS. Switch the UPS Off
and have it serviced.
All indicators are flashing. Internal UPS fault. Do not use the UPS. Switch the UPS Off
and have it serviced.
Note: If the UPS requires service, do not return it to the dealer. The following
steps should be taken:
Note: Never use Styrofoam
TM
beads for packaging. Damage sustained in
transit is not covered under warranty (insuring the package for full value
is recommended).
Please read the cautions in the APC Safety Information Guide first.
Note: This procedure requires a coin or flat-blade screwdriver.
Battery replacement is a safe procedure, isolated from electrical hazards. The replacement battery
must match the specifications of RBC 2. The UPS may be left connected to utility power and the
connected equipment left "On" during the procedure. Do not replace the battery when the UPS is On
Battery (yellpw indicator is lit).
Note: Once the battery is disconnected, the connected equipment is not protected from power outages.
APC Web Site http://www.apcc.com
Technical Support http://support.apcc.com
India 91 44 433 1124
United States (401) 789-5735 (fax)
(401) 789-3710
Expected runtime for a
Typical PC (110 Watts)
19 Minutes
(For more accurate runtime information, consult http://www.apcc.com/sizing)
Acceptable Input Voltage 0 - 320 VAC, Single Phase
Input Voltage Range for On
Line Operation
160 - 120 VAC
Maximum Load 500 VA, 300 W
On Battery Output Voltage 230 VAC + 8% of nominal input voltage
On Battery Output Frequency 50 Hz - unless synchronized to utility during deep brownout.
On Battery Waveshape Stepped sine-wave
Output Over Current
Protection
Overcurrent and short circuit protected, latching shutdown on overload
Typical Battery Life 3 to 6 years, depending on number of discharge cycles
and ambient temperature
Operating Temperature
0 to 40
o
C (32 - 104
o
F)
Storage Temperature
-15 to 45
o
C (5 - 113
o
F)
Operating and Storage
Relative Humidity
0 to 95%, non-condensing
UPS Size (H x W x D) 15.0 x 8.9 x 35.6 cm (5.9" x 3.5" x 14.0")
UPS Weight 7.0 kg (15.43 lbs.)
Shipping Weight 8.2 kg (18.08 lbs.)
!
Troubleshooting
Service
1. Lay the UPS on its left side to permit access to the
battery access door on the bottom of the UPS. Remove
the two (2) screws that secure the battery access door
to the chassis. Open the battery access door.
2. Grasp the white tab attached to the battery and gently
pull the battery out of the chassis.
Note: It may be necessary to pull the battery door
slightly outward or toward the front of the
unit in order to open the door fully.
Battery Replacement
3. Disconnect the two wires connecting the battery to the
UPS. Loosen the wires by wiggling them while pulling
straight back from the battery connector.
4. Connect the replacement battery in place of the old
battery as follows:
Red wire - to red terminal.
Black wire - to black terminal.
5. Insert the replacement battery in the UPS. Carefully
avoid pinching the wires.
6. Carefully close the battery compartment door and
replace the screws.
Note: Small sparks at the battery connections
are normal during connection
7. Batteries must be recycled. Deliver the old battey to an
appropriate recycling facility or ship it to APC in
packaging from the replacement battery. See the
information supplied with the new battery for more
details.
Pb
Pb
UPS Storage
Before storing, the UPS should be connected to utility power for at least 4-5 hours. Disconnect the
UPS from facility power, cover and store the UPS upright in a cool, dry location. During long-time
storage, the battery should be charged in accordance with the below:
Storage Temperature Recharge Frequency Charging Duration
5 to 86
o
F (-15 to 30
o
C)
Every 6 Months 10 Hours
86 to 113
o
F (30 to 45
o
C)
Every 3 Months 10 Hours
APC Contact Information
Specifications