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APC KVM Switch Installer/User Guide
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Symptom Action
No status light Verify unit is turned on. Check power cable. If status
light still does not light, turn off the unit and check the
fuse located under the power cord connector. If the
problem persists, contact APC Technical Support.
Red status LED lit Internal unit failure. Contact APC Technical Support.
Red Status LED Blinking Bad FLASH memory on power up. Contact APC
Technical Support.
Green channel LED not lit Verify that the computer is powered on. Check
the cabling between your computer and the
APC KVM Switch. Verify that a keyboard works when
plugged directly into your computer. If the problem
persists, contact APC Technical Support.
7.4 Troubleshooting
APC’s Technical Support staff is ready to assist you with any installation or
hardware problems you encounter with your APC product. If a problem should
develop, follow the steps below for the fastest possible service:
1. Check the troubleshooting tables below to see if the problem can be resolved
by following the procedures outlined.
2. If you are unable to fi nd a resolution, recreate the problem when possible. Fill
out the Problem Report in Appendix E completely.
3. Call APC Technical Support for assistance. Have your Problem Report
with you when you call or fax it to Technical Support directly. To expedite
assistance, have this manual with you when you call, along with a copy of your
invoice giving the date purchased and other identifying data.